Packaging
PACKAGING
In an effort to reduce the amount of waste sent to landfill, all our orders are packaged using recyclable cardboard boxes or paper bags. Our paper bags are sourced sustainably from responsible companies. We also use biodegradable garment bags where possible and are omitting any plastics from our swing tags to reduce our impact on the environment. Where necessary, our packages are wrapped using recyclable paper tape.
DELIVERY OPTIONS
To help offset our carbon footprint for the orders we send out, the DPD service we use is carbon neutral. They also use renewable energy for over 60% of their energy outputs and have an electric fleet delivering in certain areas.
HOW TO RETURN YOUR CLOTHING
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STEP .1
Add the Parlez items you want to return to your 'takeback' basket. Simply select your return items using our easyonline tool. We'll step you through the process.
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STEP .2
Package up your items and take to the courier drop point. We don’t want to create unnecessary packaging waste, so re-use a delivery box or a fashion delivery bag you already have. So long as it’s clean and strong enough to survive the journey.
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STEP .3
We’ll verify your trade-in and send you an e-voucher. Once we’ve received your takeback, we’ll verify it and email you a credit voucher for qualifying items.
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STEP .4
Shop at Parlez.co.uk. Your old item is being given a new lease of life, now it's time to spend your voucher at Parlez online.
