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FAQ

Returns Policy

Returns & Exchanges
We guarantee the quality of all our products. If you are unsatisfied in any way, we are happy to refund items that are returned to uswithin 14 days of delivery, in the same condition that it was received and with the tags still attached.

In case of returning or exchanging items the customer is responsible for all shipping costs. If we have made a mistake with an item sent to you or it is faulty, please contact us.

How can I exchange or return an item purchased online?

1. In order to save you time and ensure your refunds/exchanges are processed quickly and efficiently please use the returns form on the reverse of the dispatch note.

2. Send the item back with the completed returns form to:

Parlez Clothing
Unit B6
The Pithay Studios
All Saints Street
Bristol
BS1 2LZ

3. Once the item has been received back at our warehouse please allow up to 2 working days for the return to be approved and processed. Note this is the maximum time you will have to wait, most returns are processed within this time period. Please note it can take up to 3 working day’s for the funds to appear back no your card depending on your card provider.

The original postage and return postage cost are not refundable. In case of an exchange or return the customer is responsible for the item during transport/shipping.
Damage during transit

All packages we ship are insured. If the package and/or the content is damaged upon arrival, please report that to the courier when you receive it. If you notice any damages when you unpack, please contact us.

Complaints Procedure

If you do have a complaint please email Customer Services – info@parlez.co.uk Parlez welcomes and learns from complaints. We aim to deal with complaints speedily and sympathetically. All complaints are logged,investigated and replied to.

WHAT HAPPENS IF THERE IS AN ITEM MISSING FROM MY ORDER?

Although very rare, sometimes mistakes can happen. If you are missing an item, please let us know and we will investigate this for you.

CAN I AMEND/CANCEL MY ORDER ONCE IT'S PLACED?

Whilst we make every attempt to cancel an order if requested, this isn’t always possible as we try to dispatch parcels as quickly as we can. If we are unable to cancel the order, this can be refused or returned for a full refund within 28 days.

WHAT IF THERE IS THE WRONG SIZE/ITEM IN MY ORDER?

If you have received an incorrect item or size we will happily send you the correct item (subject to availability). Just get in touch and we will arrange this for you, we will also let you know how you can return the incorrect item.

CAN I CANCEL MY ORDER?

If you want to cancel your order for whatever reason, please use our contact form. Your legal right to cancel a contract with us starts from the date the order is placed. If the products have already been delivered to you, you must within 14 working days from the day after you receive your goods give your written cancellation.

The product itself must return within 28 days of you receiving it.

HOW LONG DOES UK STANDARD DELIVERY TAKE?

Standard delivery in the UK takes between 3-5 working days.

WHAT IF MY ORDER HASN'T BEEN DELIVERED?

Whilst we make every attempt to deliver parcels within the expected delivery timescale, slight delays do happen. Please allow up to an additional 48 hours to arrive, if this timescale is exceeded, please let us know so we can investigate further.

HOW DOES UK NEXT DAY DELIVERY WORK?

The next day courier we use in the UK is Royal Mail special delivery. Should you order before 3pm, you will be eligible for next day delivery, order post 53pm and you’ll receive you parcel the day after the next.

WHAT'S YOUR ONLINE SECURITY POLICY?

You can shop in confidence with Parlez, our website is secured bt Paypal & SSL for secure transactions.

ARE MY PAYMENT DETAILS SAFE?

Yes, we do not keep card numbers/sensitive payment information. We may use your personal information to ensure that content from our site is presented in the most effective manner, to provide you with information (at your request) that we feel would be of interest to you and to carry out our obligations arising from any contracts entered into between you and us. For further information, please refer to our Privacy Policy page

DO PRICES INCLUDE VAT IF I LIVE OUTSIDE THE EU?

All prices advertised on our website are inclusive of VAT. Unfortunately we are not able to refund equivalent tax amount to non-EU customers

HOW DO I GET A RETURNS NOTE?

Please let us know as soon as possible and we can send you one.

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