FAQs

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. To protect your personal information online, we use SSL encryption on all data to and from our website. You can check the security validity by clicking the padlock icon that appears in the URL line of your browser.

When you place an order with parlez we collect the following information in order to fulfil your order and ensure that your order is delivered safely and correctly.
• your name,
• your address,
• your email address, and
• your phone number.

When you sign up to be a member of our mailing list the data that is collected is used to be able to contact you with the latest offers and news from the company. The data that is collected is as followed:
• your name,
• your email address
As we process all of our orders / payments via Paypal, a third party payment gateway, we do not store nor have access to any credit / debit card information. If you have any queries on PayPal and their process feel free to contact them.
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with any outside third parties except to the extent necessary to fulfil that order.

We use the information you provide about someone else when placing an order, only to ship the product and to confirm delivery. We do not share this information with outside third parties except to the extent necessary to fulfil that order.
You can sign up to receive updates on our latest products and news via email on our website. You can always unsubscribe from our newsletter at any time here.
If you sign up to our back in stock notifier your email information is held until the product has been put back in stock and you are notified. This information is not shared or will not be shared with any third parties. If you wish wish to be removed from the notifier you can follow the link in your email and unsubscribe at any point or contact us directly.
At Parlez we do not, and will not, sell any of your personal data to any third party including your name, address, email address, or credit card information.
We want to make sure that your personal information is accurate and up to date. You can update your details at any time by logging in to the ‘My Account’ section of our website if you have signed up when purchasing. You are also able to email us directly to update any details at help@parlez.co.uk

You have the right to request a copy of the information that we hold about you. If you would like a copy, please contact us at help@parlez.co.uk. For security, and to protect your privacy, we will take reasonable steps to verify your identity before granting access or making corrections.
Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile when you browse a website. They provide aggregated but anonymised information and analytics about our customers, but without identifying you. There are 4 types of cookies we may use:

• Website functionality cookies which allow you to navigate the website and use our features, such as “Add to Bag” and “Wishlist”.

• Website analytics cookies which allow us to measure and analyse how our customers use the website, to improve both its functionality and your shopping experience.

• Customer preference cookies which will remember your preferences (such as your location and local currency) when browsing or shopping on our website, so we can make your shopping experience as seamless as possible and more personal to you.

• Targeting or advertising cookies which are used to deliver adverts that are relevant to you. They also limit the number of times that you see an advert and help us measure the effectiveness of our marketing campaigns.

By using our website, you agree to us placing cookies on your device and accessing them when you visit our website in the future. You can delete any cookies already on your computer within your device’s browser. Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our website that are designed to give you the best user experience.

You can find out more information about cookies on the ICO website here.
We never collect or maintain information on our website from those we actually know are under the age of 13, and no part of our website is structured to attract anyone under the age of 13. By placing an order or submitting your details to us, you are confirming that you are over the age of 13.