FAQ

GENERAL


Can I amend or add something to my order?
Unfortunately, once your order has been placed, you can’t change or cancel it. Please make sure you review it throughout the checkout process and remember to check our size guide to ensure you order the correct size.

Can I change my address after I’ve ordered?
Unfortunately we are unable to change the delivery address for packages once the order has been placed.
Please note that any changes you make to your account after an order has been placed will not take effect straightaway, so may not apply to pending orders.

The item is out of stock. Can I be notified when available?
You can sign up on the item that is out of stock to be notified when an item returns. You will be emailed as soon as it is returned.

PAYMENTS

My card payment isn’t being accepted. What can I do?
There are several things to check if your card doesn’t appear to be working:

Ensure that the card expiry date and start date have been entered in the correct order.

Make sure that the name you enter in the credit card section matches that printed on the front of your card and that your billing address matches what is printed on your bank statements.

Check that the telephone number and postcode you entered do not contain anything other than letters and numbers.

If you do not have an issue number, leave that box empty

Visa orders over a certain amount can require a 3D secure password. This is a password linked to your debit or credit card and can be input via a pop up window from VISA. If you cannot remember your password, there will be an option to reset it.

What payment methods can I use?
All orders (apart from wholesale orders) should be placed through the website using your debit or credit card or via Paypal.

We accept all cards except American Express and Diners Club.

Ordering outside of the UK?
Order payments for international customers are taken in GBP Sterling. The amount charged will be the GBP sterling price converted at the current exchange rate used by your card provider.

WEBSITE

Why can’t I put an item in my basket?
On occasion, certain web browsers can have problems. If you are unable to use another browser, please contact us at orders@parlez.co.uk and we will try to assist you.

Do you supply wholesale?
Yes. If you are interested in placing a wholesale order, please send an email to will@parlez.co.uk

SIZING

How do I find out my size?
Please check our size guides on the product page before placing your order.

We want happy customers, so it’s important to us that we get things right. If you have any feedback or questions please get in touch via orders@parlez.co.uk