ALL ORDERS PLACED AFTER 9AM MONDAY MAY HAVE A DELAYED DISPATCH UNTIL FRIDAY DUE TO A WAREHOUSE MOVE

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FAQ Returns

RETURNS

If you would like to return your order for a refund, please use the returns form provided and fill out the required fields. 


If you do not have a returns form you can download our returns form HERE
Returns are accepted within 30 days of your order arriving. We ask that items are returned unworn, with original packaging and tags intact.

Returns are accepted within 30 days of your order arriving.

Items must be returned unworn, with original packaging and tags intact.

If the item sent out is faulty please return it us and we will cover the cost of the item

Returns are the customers responsibility until they arrive back with Parlez.

We do not offer free returns, we recommend using a tracked service for security to avoid delay/lost packages.

You must return your items via your local postal service. We do not offer free returns. We recommend using a tracked service for security to avoid delay/lost packages.

The original postage cost is non-refundable and the customer is responsible for the cost of returning the item (unless the item is faulty, in which case we will ensure we cover the cost).


Once we have received the return, please allow up to 2 working days for the refund to be processed. Depending on your bank/payment method, it can take up to 10 working days for the funds to become available.

In the event of a cancellation, the reversal of funds can take up to 3 working days, depending on your bank/card provider.

Please head to our payments page and look up Klarnas return procedure

Exchanges


We are no longer able to process exchanges on returned items as we cannot guarantee the availability of an item once we've received your
return.

Please return your unwanted items and place a new order. 

If you used a discount code on your first order but want to order a new size please email orders@parlez.co.uk with your initial order number and we will send you a new code.